Our product exchange policy aims to provide customers with complete security regarding the products purchased from our store.

• All our products come with a warranty against manufacturing defects. We also accept exchanges for products that differ from what the customer ordered.

• If you receive a product with a manufacturing defect or different from what you ordered, please follow these steps to request an exchange:

  • If more than 7 business days have passed and the product shows any defect or fault, contact us with your CPF, order number, product to be returned, and the defect description.

  • Once we receive your email, we will forward your request to our quality department for verification. Authorization from this department is required for an exchange to be processed. After analysis, we will contact you with the decision and whether an exchange is necessary.

• The deadline to request an exchange for these reasons is 7 days after receiving the product.

• Please note: we will not accept exchanges or refunds after this period.

• Your claim will be analyzed within a maximum of 7 business days. If the problem is confirmed, we will contact you by email and you may choose one of the following options:

  • Receive a refund of the amount paid.

  • Receive a new product identical to the one ordered.

  • Receive a product of similar value.

  • Receive a coupon for the value of the product to use on future purchases.

• According to the Consumer Protection Code (CDC), cancellation requests for online purchases must be made within 7 calendar/business days after receipt.

• For credit card refunds, our finance department has up to 7 business days to process the refund with the card operator. The maximum time for the amount to return to your credit card is up to 120 days, depending on the card operators and your billing cycle.

• If a refund is necessary, it will be made to a bank account with the same CPF used on our site, within a maximum of 10 business days after quality analysis.

• Products returned without prior communication, outside the deadline, missing items, without tags or invoice, will be sent back to the customer.

• The same applies to exchanges rejected after quality department analysis. These products will be returned to the customer by Sedex COD (cash on delivery), and the return shipping cost must be paid by the customer.

• Attention: Viajantt is not responsible for shipping costs related to returns followed by refunds, chargebacks, or exchanges for other products. These expenses are the customer’s responsibility.